๐ŸŽฏ Help Center

How Can We Help?

Guides, tutorials, FAQs โ€” everything you need to get the most from TULASI STORES.

Getting Started

Set up your shop in under 5 minutes.

1

Download & Install

Download TULASI STORES from Google Play Store or get the Windows installer. Open the app.

2

Create Your Account

Sign up with your phone number or email. Verify via OTP. Choose your language โ€” English, Hindi, or Telugu.

3

Set Up Your Shop

Enter your shop name, address, and GST number (optional). Upload your logo. Configure bill format in Settings โ†’ Billing.

4

Add Products & Start Billing

Add products manually or scan barcodes. Set prices, stock quantities, and units. Tap "New Bill" to create your first bill!

Feature Guides

Tap a topic to learn more.

๐Ÿ“ฑ

Billing & POS

Create bills, add products by name/barcode/voice, apply discounts, accept payments.

๐Ÿ“ฆ

Products & Inventory

Add products, manage stock, set low-stock alerts, scan barcodes, organize by category.

๐Ÿ“’

Khata & Udhar

Track credit (udhar), manage customer balances, send payment reminders via WhatsApp.

๐Ÿ“Š

Sales Reports

Daily, weekly, monthly reports. Sales charts, top products, payment method breakdown.

๐Ÿ–จ๏ธ

Thermal Printer

Connect Bluetooth thermal printer. Print receipts, configure paper size and format.

โš™๏ธ

Settings

Configure shop details, billing options, theme, language, printer, and account settings.

๐Ÿ’ณ

Payments

Accept cash, UPI, credit, and online payments via Razorpay. Split payments too.

๐Ÿ“ฑ Billing Guide

1

Start a New Bill

Tap the "+" or "New Bill" button from the home screen. A new blank bill is created.

2

Add Products

Search by name, scan barcode with camera, or use voice input (๐ŸŽค). Tap a product to add it. Adjust quantity with +/- buttons.

3

Apply Discount

Tap the discount field. Enter percentage or flat amount. Discount is applied to the total.

4

Choose Payment

Select Cash, UPI, Credit (Udhar), or Online (Razorpay). For cash, enter the amount received to see change.

5

Save & Print

Tap "Save Bill". Optionally print via Bluetooth thermal printer or share the bill as image/PDF on WhatsApp.

๐Ÿ“ฆ Products Guide

1

Add a Product

Go to Products tab โ†’ Tap "Add Product". Enter name, price, unit (kg, piece, litre, etc.), stock quantity, and category.

2

Scan Barcode

Tap the barcode icon to scan a product barcode. If the product exists, it opens. If not, creates a new product with that barcode.

3

Manage Stock

Stock is automatically reduced when you create a bill. You can also manually adjust stock from the product edit screen.

4

Low-Stock Alerts

Set a minimum stock level for each product. When stock goes below this level, you'll see a warning icon.

๐Ÿ“’ Khata Guide

1

Add a Customer

Go to Customers tab โ†’ "Add Customer". Enter name, phone number, and optional address.

2

Create Udhar Bill

When creating a bill, select payment method as "Credit" and choose the customer. The amount is automatically added to their khata.

3

Record Payment

Open a customer's khata โ†’ Tap "Record Payment". Enter the amount received. Balance updates automatically.

4

Send Reminder

Tap the WhatsApp icon next to a customer to send a payment reminder with their balance details.

๐Ÿ“Š Reports Guide

1

View Dashboard

The home screen shows today's sales summary โ€” total sales, number of bills, and top products.

2

Sales Reports

Go to Reports tab. View daily, weekly, or monthly sales with interactive charts. See trends and growth.

3

Payment Breakdown

See how much was received via Cash, UPI, Credit, and Online. Identify popular payment methods.

4

Export Data

Export reports as CSV or PDF for accounting. Share with your CA directly from the app.

๐Ÿ–จ๏ธ Thermal Printer Guide

1

Turn On Printer

Power on your Bluetooth thermal printer. Make sure it has paper loaded.

2

Pair via Bluetooth

Go to your phone's Bluetooth settings โ†’ Pair the printer. Note the printer name.

3

Connect in Tulasi Stores

Go to Settings โ†’ Hardware โ†’ Bluetooth Printer. Select your printer from the list. Tap "Test Print" to verify.

4

Configure Receipt

In Settings โ†’ Billing, customize receipt layout: paper size (58mm/80mm), show/hide shop logo, GST details, and footer message.

โš™๏ธ Settings Guide

1

Shop Details

Settings โ†’ Shop Info: Edit shop name, address, phone, GST number, and logo.

2

Billing Settings

Configure bill prefix, auto-numbering, paper size, show/hide fields, and default payment method.

3

Theme & Language

Choose Light or Dark theme. Switch language between English, Hindi, and Telugu. Changes apply instantly.

4

Account

Manage your subscription, view plan details, upgrade to Premium, or sign out.

๐Ÿ’ณ Payments Guide

1

Cash Payment

Select "Cash" at checkout. Enter the amount received. The app calculates change automatically.

2

UPI Payment

Select "UPI" at checkout. The bill is marked as UPI paid. Great for tracking digital payments.

3

Credit / Udhar

Select "Credit" and choose customer. Amount is added to their khata balance for later collection.

4

Online via Razorpay

For Premium users. Customer pays online via UPI, debit/credit card, or net banking through Razorpay's secure gateway.

Frequently Asked Questions

Quick answers to common questions.

๐Ÿช General

Is TULASI STORES really free?+

Yes! The Free plan gives you 20 products, 5 bills/day, and 10 customers โ€” perfect for small shops. No credit card needed. Premium unlocks 500 products and unlimited bills for just โ‚น100/month.

Which devices does it work on?+

Android (5.0+), Windows (10+), and any modern web browser. One account works on all your devices.

Does it work offline?+

Absolutely! Tulasi Stores is built offline-first. Create bills, manage inventory, and record transactions without internet. Data syncs automatically when you're back online.

Is my data safe?+

Yes. We use Firebase (Google Cloud) with encrypted storage, Firebase Authentication, and Firebase App Check for security. Your data is backed up in real-time to the cloud.

๐Ÿงพ Billing

Can I print bills?+

Yes! Connect any Bluetooth thermal printer (58mm or 80mm). You can also share bills as images on WhatsApp or save as PDF.

Does it support GST?+

Yes. Add your GSTIN in Settings โ†’ Shop Info. GST is automatically calculated and shown on bills. Supports CGST/SGST and IGST formats.

Can I apply discounts?+

Yes. You can apply percentage or flat-amount discounts on individual items or the total bill.

How do I scan barcodes?+

Tap the barcode icon on the billing screen. Point your phone's camera at the barcode. If the product exists, it's added to the bill. If not, you can create a new product with that barcode.

๐Ÿ“ฆ Inventory

How many products can I add?+

Free plan: 20 products. Premium plan: 500 products. Each product can have name, price, stock, unit, barcode, category, and image.

Does stock update automatically?+

Yes. Every time you create a bill, the stock quantity for each product in the bill is automatically reduced.

Can I get low-stock alerts?+

Yes. Set a minimum stock level for each product. When stock reaches that level, you'll see a warning indicator so you can reorder in time.

๐Ÿ“’ Khata / Udhar

What is Khata?+

Khata is the traditional Indian credit ledger system. Tulasi Stores digitizes it โ€” track who owes you money, record partial payments, and see complete transaction history for each customer.

Can I send payment reminders?+

Yes! Tap the WhatsApp icon on any customer's khata to send a friendly payment reminder with their current balance details.

How many customers can I add?+

Free plan: 10 customers. Premium plan: 1,000 customers. Each customer has name, phone, address, and complete transaction history.

Troubleshooting

Common issues and how to fix them.

๐Ÿ–จ๏ธ Printer not connecting

  • Make sure printer is powered on with paper loaded
  • Check Bluetooth is enabled on your phone
  • Pair the printer in phone's Bluetooth settings first
  • In Tulasi Stores, go to Settings โ†’ Hardware โ†’ re-select printer
  • Try turning printer off and on again

๐Ÿ“ท Barcode scanner not working

  • Grant camera permission when prompted
  • Ensure good lighting on the barcode
  • Hold phone steady, 6-8 inches from barcode
  • Clean your camera lens
  • Try restarting the app

๐Ÿ”„ Data not syncing

  • Check your internet connection
  • Tulasi Stores works offline โ€” data auto-syncs when online
  • Pull down to refresh on the home screen
  • Sign out and sign back in
  • Update to the latest app version

๐Ÿ› App crashing or slow

  • Update to the latest version
  • Clear app cache (Settings โ†’ Apps โ†’ Tulasi Stores โ†’ Clear Cache)
  • Ensure enough free storage space (100MB+)
  • Restart your device
  • Contact support with crash details

Still Need Help?

Send us a message and we'll get back to you within 24 hours.

Or reach us directly:

๐Ÿ“ง support@litestore.in   ยท   ๐Ÿ’ฌ WhatsApp: +91 98765 43210

Ready to Get Started?

Download TULASI STORES and set up your shop in 5 minutes.